Patient FAQs

What services are available to me?

● You will receive an appointment with an Anchorage Project Access provider as soon as one is available. Your first visit with each Anchorage Project Access provider you see MUST be scheduled by an Anchorage Project Access Patient Care Coordinator, but after that, you are free to schedule any follow-up appointments for the length of your enrollment.

● Anchorage Project Access Patient Care Coordinators will make an appointment with a specialty physician/provider if considered necessary by your primary care provider or another specialty physician you have seen.

● Anchorage Project Access can only provide services through our volunteer network. Some services may not be available and you may have to wait for other services. Patients will be treated on a first come/first serve basis unless there is an identified medical necessity for more urgent treatment.

What should I bring to an appointment?

● Your Anchorage Project Access Medical ID card

● A government-issued photo ID

● Any information you believe will help the medical provider (past diagnostic information or medical records, x-rays)

● A list of questions for your physician/health care provider to use your time with him/her well.

● A list of your current medications (including amounts and dosage).

Please be on time for your appointment. Remember, you will be disenrolled if you miss two appointments. Please be respectful of the time medical providers and their offices are donating for your care. Missing your appointments delays services to you as well as other patients in need.

What should I do after my first Anchorage Project Access scheduled appointment is over?

● Follow your physician/health care provider’s instructions.

● Call Anchorage Project Access providing your assigned Patient Care Coordinator an update from your appointment.

What if I can’t afford the prescription I’m given?

● Contact the Anchorage Project Access Patient Care Coordinator and we will try to help you.

Can I go to the Emergency Room?

● If you have a medical emergency, we strongly recommend that you go to the Emergency Room.

● Emergency Room/Ambulance services are NOT available through Anchorage Project Access. You will be responsible for any bills you receive for these services.

What would cause me to be disenrolled from the program?

● Not following provider instructions (ex: not taking medication)

● Not following Patient Care Coordinator instructions

● Giving false information about insurance, income, or other personal data

● Using medications inappropriately

● Not showing up to appointments

● Abusive behavior to a provider, their staff and/or staff at Anchorage Project Access

● Eligibility for insurance or other programs

● Increase in income above 300% of the Federal Poverty Level for your household.