Job Openings

In partnership with the community, Anchorage Project Access provides health care to those most in need.

Please see below for current opportunities to join our team:

Patient Care Coordinator

General Summary of Duties:

Facilitates efficient and respectful coordination of donated medical services for APA patients by effectively communicating with referring primary care providers, specialty care providers donating care, ancillary services, and patients to ensure pro bono services are provided as needed. Serves as the primary contact for donating providers by managing pledges and working directly with providers’ administrative staff to ensure continuity of care for APA patients. Responsible for reviewing medical referral information to ensure accuracy of documentation prior to enrolling patients and scheduling donated care. Maintains a structured rotation of medical providers to ensure provider pledges are matched with APA patients needing care and to ensure the provider rotation corresponds with pledges for service. Assists with APA patient enrollments as well as trains staff in PCC tasks as needed. Maintains provider and patient database.

Objectives of the Position:

• Facilitate an efficient process for medical and ancillary care providers to donate their health care services through APA to patients meeting the eligibility requirements
• Ensure donating providers’ commitments are adhered to when coordinating specialty care
• Maintain and enhance communication with primary care clinics referring patients to APA through regular contact with administrative staff to ensure efficient referral processes for clinic providers, APA staff, patients, and donating specialty care providers
• Facilitate a positive, well-organized experience for APA patients to receive donated care utilizing all necessary resources such as interpreter services, transportation assistance, medication assistance, lab services, durable medical equipment, and referrals for additional services such as housing, food assistance, employment, etc.
• Ensure best practices are applied to all program procedures from reviewing referral information, to adhering to HIPAA regulations, to coordinating donated specialty care, to maintaining timely and accurate electronic health records
• Contribute to continuous process improvements by taking an active role in all APA service enhancements and supporting other APA roles as needed

Essential Duties:

• Accurately enter and manage all donating medical provider information into the TrackVia Provider database as received and add or remove providers to maintain an accurate and current list of providers
• Adhere to donating provider’s health care pledges by ensuring the appropriate application and rotation of providers’ services
• Thoroughly review and process incoming faxes from referring providers and follow the Referral Guidelines for assessing the specialty care being requested to determine appropriate course of action
• Prioritize and coordinate patient appointments for patients enrolled in APA based on level of urgency
• Schedule specialty and ancillary care appointments following policies and procedures, checklists, and required protocols to ensure excellent care
• Utilize all resources to assist patients such as interpreter services, financial assistance, transportation, referrals to housing, employment, food assistance, etc., to ensure additional barriers to health care are addressed
• Collaborate with all relevant parties including APA staff, referring providers’ care coordination team, primary care clinics, schedulers, interpreters, etc., to ensure comprehensive, whole person care is provided to APA patients
• Initiate and maintain frequent communication with donating providers’ administrative staff to coordinate patient care and inquire about APA procedures and customer service satisfaction for continuous quality improvement
• Foster and maintain positive relationships with donating providers, referring clinic providers, and staff to facilitate positive outcomes for patients
• Identify and communicate gaps in specialty care to facilitate provider recruitment efforts and/or recommend system improvements
• Respond to all phone messages within 1 business day when possible
• Review and record all patient data in TrackVia database in a timely, accurate, and complete manner
• Process enrollments and re-enrollments
• Produce all required reports in a timely and accurate manner
• Provide coverage for other direct service staff as directed
• Attend program related meetings as required
• Prepare relevant case review information with chart notes for clinical and/or committee meetings as required
• Adhere to HIPAA regulations and all state and federal guidelines regarding protected health information and client/patient confidentiality
• Perform other duties as assigned

Non-Essential Duties:

• Research and assist in the resolution of patient billing issues and reconcile pharmacy invoices

Special Conditions of Employment:

• Must be a graduate of a healthcare related course (MA/LPN/RN/Healthcare Management), certification or licensure in the healthcare field preferred
• Must have a minimum of 1-year experience in a healthcare setting
• Demonstrated knowledge of medical terminology
• Medical chart review with good clinical insight experience preferred
• Ability to review, assess, and determine appropriate course of action within the scope of practice
• Strong organizational skills
• Excellent oral and written communication skills
• Ability to work with diverse populations
• Ability to work independently and efficiently
• Proficient with Microsoft Office, Word, medical databases, and other computer software as required
• Must be able to pass a criminal background check
• Current driver’s license preferred

Please send your resume, cover letter, and (3) references via email to:

Gail Schiemann

Program Manager

You may also apply online